FAQ

  On The Way

   Private School Transportation Service

ENGLISH +1.772-200-4506     

        ESPAÑOL +1.772-200-4524                     Port St Lucie FL - US     

                      Monday To Friday                          9:00 AM TO 2:00 PM                      4:30 PM  TO 5:30 PM 

1. Will my child have the same driver every time?

Answer: Normally it is always the same driver, you can have a driver in the morning and another in the afternoon, but normally they are the same.

 
 
2.  Are all drivers background and driving records checked?

Answer: We do a full background check on all our drivers before starting to work with us.

 

3. What type of vehicle will be picking/dropping off my child?

Answer: Our fleet consist of various units: Ford E-350 (16 passenger vans), Ford E-450 (mini bus, yellow or white), also big yellow school buses.
 

4. Do I have to make a service contract for the entire school year?

Answer: This service is provided on a weekly basis, it is NOT a contract and be canceled at any time. If you cancel with a 14 day notice, your deposit is applied to last week of service. if you cancel without notice that deposit is non-refundable.
 

5. Do I have to pay for the registration?

Answer: Registration is FREE of charge.

The company requires a week deposit in advance. The value of the deposit is equivilant to your service week fee, normally. 

 
6. What happens if my child doesn't use your service everyday of the week?

Answer: The company works everyday of the school calender. If your child attends or not it will still be charged as a full week of service. This includes any personal vacations. We do not charge for Thanksgiving break, Christmas break, or Spring break.

8. Do you prorate the week when we have a Friday or Monday off in the school year?

Answer: No, we do not prorate that week. That week is still charged as a full week.

9. Do you provide sibling discount?

Answer: Yes, but this is decided on a case-by-case. 

 
10. How is this service paid for? 

Answer: Our service is weekly. Your weekly service is paid automatically with a credit card authorization you will provide to us, at the time of confirmation of service. Your payment is due every Monday. All payments made after Wednesday of the same week will be charged a $5.00 late fee. If payment has not been recieved by friday of same week, services are suspended until account is paid in full. 

ON THE WAY PRIVATE SCHOOL TRANSPORTATION SERVICES, works every day of the school calendar